Role: Contract Manager
Location: Remote
Who are we?
VPS UK Security Services provide a range of services for property owners and managers. From property inspections and vacant property alarm systems to Highway safety solutions VPS help a range of customers with the management and maintenance of property, sites, and assets. We have a range of innovative solutions and an enviable reputation that helps ensure we stay at ahead of our competition and have a number of awards to back up our success. We employ almost 500 people across the UK, in roles such as security installation, inspections, maintenance, customer services and sales.
The Role:
To provide an operational link to our Regional Key Accounts whilst driving additional revenue through risk review and solution selling. Working alongside the Key Account Team in providing security products, solutions and property maintenance works whilst ensuring the overall VPS service is delivered in line with customers’ expectations and contractual obligations. Whilst supporting the Key Account Managers in the overall management of the accounts it’s essential to develop relationships within the operational network of our customers to ensure quality, SLA’s and KPI’s are delivered to maintain, retain, and increase revenue through a consultancy-based approach which in turn will secure long term profitable business.
What to Expect:
- To support the Key Account Managers in the day-to-day management of the Regional Key Accounts
- To provide pre and post reviews of properties and land to ensure the appropriate level of security has been recommended/delivered to the expected standards
- Carry out regular checks on in-house and outsourced services to ensure standards have been delivered in every instance
- Develop relationships and agree meeting cadence within the customer operational network to become the customers security expert/consultant
- Increase account revenue through initiatives such as T-Track, Squatter movements, breach reports and sector specific campaigns
- Drive Customer engagement
- Work with colleagues to help drive customer excellence
- Support the Key Account Managers
- Build strong peer relationship across VPS’s businesses
- Act as a role model for the VPS DNA
Who are we looking for:
- Proven track record of identifying and rectifying operational deficiencies
- Significant operational experience within the industry
- Proven track record of problem solving
- Strong influencing skills with internal and external stakeholders
- Excellent Skills in developing client relationships at an operational level whilst managing sales, operations and customer relations
- Project managing significant site installations via phone, email and attending site to ensure VPS service delivery is first class
- Good level of IT experience required Outlook email, Microsoft Word, Excel,
- Report writing
- Deal with customer queries and sending quotations
- The right balance of operational experience, commercial focus and attention to detail
- Confident to challenge internal and 3rd party suppliers
- Customer focused – ensuring that services are being seamlessly delivered to the clients
- Strong team player
Mission:
We are fully committed to achieving our vision: To be a World Class Security Organisation and are focused on delivering the VPS UK Security Services mission:
- To be the supplier of choice
- To be the employer of choice
Benefits:
- Strong internal development and progression programme!
- Hard working and great company culture
- Social Events and Team Building!
- 22 Days annual leave + Bank Holidays
- Medicash Plan
- Christmas Party
- Refer a friend scheme
- Enhanced annual leave option - Buy & Self
- Life Assurance
- Colleague recognition schemes
- Enhanced Family Leave
- Competitive salary packages!
- Company Pension