Role: Customer Service Advisor
Location: Chadderton
Who are we?
VPS UK offers property inspections, vacant property alarms, and highway safety systems for property owners and managers. Our innovative solutions and solid reputation sets us apart. We employ professionals across the UK in roles such as security installation, inspections, maintenance, customer service, and sales.
The Role:
To deliver exceptional customer service as part of a dedicated Social customers contact team, provide clear communication and deliver an excellent customer journey. Ensure quotations, orders, bookings, variations, changeovers, completions and invoicing are accurate and completed in a timely manner. Provide support function to sales, operational, masterdata and finance teams.
What to Expect:
- First point of contact for customers responding within agreed timescales and delivering customer expectations to keep their properties safe and secure
- Working closely with colleagues throughout the business providing daily support where required
- Develop and maintain an excellent knowledge of all the products and services offered by VPS
- Capture all customer sales, site and billing contact names, addresses and phone number
- Record the accurate customer account and suboffice for each individual customer request
- Understand and record accurate customer scope of works
- Accurate administration of quotes, customer purchase orders, order variations, changeovers and order completions
- Real time customer updates for all required stages via portals, emails or phone
- Adherence to “No PO No Work” customer list
Who are we looking for:
- Understanding the factors that influence customer satisfaction and the importance of consistently delivering outstanding service to enhance our customer experience
- Strong customer service experience in a fast-paced environment
- Ability to work in partnership with colleagues throughout the business to enhance customer journey
- Strong interpersonal and communication skills - oral, written and listening
- Excellent organisational skills with the ability to prioritise daily tasks and good multi-tasking skills aligned to role needs
- Able to work under pressure and to tight deadlines
Mission:
We are fully committed to achieving our vision: To be a World Class Security Organisation and are focused on delivering the VPS UK Security Services mission:
- To be the supplier of choice
- To be the employer of choice
Benefits:
- Competitive salary packages!
- Internal Development and Progression Programme
- Hard Working and Great Company Culture
- Colleague Recognition Scheme
- Refer a Friend Scheme
- Enhanced Annual Leave Scheme - Buy & Sell
- Medicash Plan
- Life Assurance
- Enhanced Family Leave
- Employee Assistance Programme
- Help@Hand - Total Health & Wellbeing Support
- Plane Saver - Flexible Savings and Affordable Loans