Desktop Account Manager

Job Reference

JW458

Job Type

Contract

Job Hours

Full time

Duration of Employment

Closing Date

28/01/2025

Job Location

Norwich

Job Postcode

Salary Benefits

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Role: Desktop Account Manager - 12 month FTC

Location: Norwich

Who are we?

Evander is the UK’s specialist provider of domestic and commercial glazing and locksmith services to the insurance, home emergency, facilities management and property services. We provide 24/7 response and fulfilment services – making where you live and work safe, secure and sustainable.

The Role:

Manage relationship with key client accounts, drive growth in these accounts, liaise with client to minimise issues to ensure customer satisfaction and margin growth from multiple locations and delivery teams.

Drive new business growth from client wins and customer growth Work across functions to ensure Evander deliver against its obligations under the contract and ensure long term relationships with key stakeholders at the client company.

What to Expect:

  • Qualifying incoming customer enquirers to facilitate new trade or redirecting/re-routing to other areas of business if necessary.
  • End to end on boarding to include;
  • First line of communication for Evander Helpdesk to expedite an urgent account to deliver immediate services
  • Liaison with Credit Manager to carry out emergency credit checks and account opening
  • Communicate credit facility options with prospective customer
  • Digital customer account application process management
  • Build recognition and awareness of the Evander brand and propositions within your portfolio of accounts via online meetings and phone calls
  • Pipeline - Grow established client accounts, and develop new revenue streams for Evander and group
  • Insight – Establish competitor information and drivers that prevent lead conversion or additional revenue streams

Who are we looking for:

  • - Excellent administration and organisation skills for onboarding activities
  • - Good customer service and relationship management experience
  • - Good organisational skills and an ability to work as part of a fluid team
  • - Sales experience with a desire to develop a career in sales/account management
  • - Experience of working with property developers and/or large FM providers

Mission:

We believe that where you live, and work should always be safe, secure and sustainable.

Love our customers. Create a Great Place to Work. Grow our Business.

#WeAreEvander

Benefits:

Strong internal development and progression programme!

Hard working and great company culture

Social Events and Team Building!

22 Days annual leave + Bank Holidays

Medicash Plan

Christmas Party

Refer a friend scheme

Enhanced annual leave option - Buy & Self

Life Assurance

Colleague recognition schemes

Enhanced Family Leave

Competitive salary packages!

Company Pension